Client care
Complaints Procedure
How to raise a concern about a Zoom Viza service.
How to make a complaint
Use this page to explain how clients can submit a complaint, the information they should provide, expected acknowledgement and response times, and any escalation route available.
Suggested information to include
Name, contact details, service used, relevant dates, the issue being raised and the outcome requested.
Response process
State how quickly complaints are acknowledged, investigated and answered.